Terms of Service
Welcome to Gems Creek. By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. Online Store Terms
By using this website, you agree to provide accurate and complete information when placing an order. You must not use our website, products or services for any unlawful or unauthorized purpose.
2. Products
We aim to display our jewellery as accurately as possible. However, colours, finishes and appearance may vary slightly depending on lighting, photography and your device screen.
Product availability is subject to change without notice. We reserve the right to modify or discontinue any product at any time.
3. Artificial Jewellery
Gems Creek offers artificial and fashion jewellery unless specifically stated otherwise on the product page. Product materials, plating, stones and finishes are described as accurately as reasonably possible.
Jewellery should be cared for according to the care instructions provided on the website to help maintain its appearance and finish.
4. Pricing
All prices displayed on our website are subject to change without prior notice. The price confirmed during checkout will apply to your order, unless an obvious pricing or technical error has occurred.
5. Orders
Placing an order does not automatically guarantee acceptance. We reserve the right to refuse or cancel an order where necessary, including in cases of unavailable stock, incorrect pricing, suspected fraud, incomplete information or technical errors.
If an order is cancelled after payment has been successfully received, any applicable refund will be processed according to our refund policy and payment provider procedures.
6. Payments
Payments must be completed using the payment methods available during checkout. Payment transactions may be handled by third-party payment providers and may also be subject to their own terms and conditions.
7. Shipping & Delivery
Delivery estimates shown on our website are provided as guidance and may vary due to courier delays, location, weather, public holidays or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.
8. Returns, Exchanges & Refunds
Returns, exchanges and refunds are handled according to the Return & Refund Policy displayed on our website. Please review the applicable policy before completing your purchase.
9. Product Care
To help preserve your jewellery, avoid unnecessary exposure to perfumes, harsh chemicals and excessive moisture, and store pieces carefully when not in use.
Normal wear, improper storage, scratches, accidental damage or damage caused by incorrect care may not qualify as a product defect.
10. Promotions & Discount Codes
Promotional offers and discount codes may have specific conditions, validity periods or exclusions. Unless otherwise stated, promotions cannot be combined and may be withdrawn or changed at any time.
11. Intellectual Property
All website content, including the Gems Creek name, branding, product photography, graphics, text, design and other materials, is owned by or licensed to Gems Creek and may not be copied, reproduced or used without permission.
12. Prohibited Use
You must not misuse this website, attempt unauthorized access, introduce malicious software, interfere with website functionality or use our content for fraudulent or unlawful activities.
13. Third-Party Services
Our website may use third-party services for payments, delivery, analytics, communication or other store functionality. Gems Creek is not responsible for the independent terms, policies or actions of third-party service providers.
14. Limitation of Liability
To the extent permitted by applicable law, Gems Creek will not be liable for indirect, incidental or consequential losses resulting from the use of our website or products.
Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable consumer law.
15. Changes to These Terms
We may update these Terms of Service from time to time. Any updated version will be published on this page and will apply from the date it is posted.
16. Contact Us
If you have any questions about these Terms of Service, please contact:
Gems Creek
Email:
info@gemscreek.com