Privacy Policy
At Gems Creek, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website, place an order or contact us.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Order and purchase information
- Payment-related information processed through our payment providers
- Messages or enquiries you send to us
- Basic technical information such as browser, device and IP address
2. How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Arrange delivery and provide order updates
- Respond to customer service enquiries
- Process returns, refunds or exchanges where applicable
- Improve our website, products and customer experience
- Prevent fraudulent or unauthorized transactions
- Send promotional communications where you have chosen to receive them
- Meet applicable legal and business requirements
3. Payment Information
Payments may be processed through third-party payment providers. Gems Creek does not intentionally store complete payment card details on our website. Payment providers may collect and process your payment information according to their own privacy and security policies.
4. Cookies & Website Data
Our website may use cookies and similar technologies to remember your preferences, maintain your shopping cart, understand website performance and improve your browsing experience.
You can manage or disable cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.
5. Sharing Your Information
We do not sell or rent your personal information. We may share necessary information with trusted service providers who help us operate our business, including:
- Delivery and courier companies
- Payment processors
- Website hosting and technical service providers
- Email and communication service providers
- Analytics and fraud-prevention services
We may also disclose information where required by law or where reasonably necessary to protect Gems Creek, our customers or our legal rights.
6. Data Security
We take reasonable technical and administrative measures to protect your personal information against unauthorized access, misuse, loss or disclosure. However, no online system or method of electronic transmission can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes and meet applicable legal or accounting requirements.
8. Marketing Communications
If you subscribe to promotional emails, we may send you information about new products, offers and updates from Gems Creek. You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the message or by contacting us.
9. Your Privacy Choices
You may contact us to request access to, correction of or deletion of personal information we hold about you, where applicable. We may need to verify your identity before processing certain requests.
10. Third-Party Links
Our website may contain links to third-party websites or services. Gems Creek is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
11. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent. If you believe personal information has been provided to us improperly, please contact us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or business practices. Updated versions will be published on this page.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Gems Creek
Email:
info@gemscreek.com